At Mana Shoppe, we aim to deliver your groceries and essentials quickly, safely, and conveniently. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website, WhatsApp, or store.

1. Service Locations

We currently provide delivery services only in Kavali and nearby local areas within the Nellore district.

If your location is not within our delivery radius, our team will inform you before processing the order.

2. Delivery Timings

2.1 Standard Delivery

  • Orders placed between 8:00 AM – 8:00 PM are usually delivered within the same day.
  • Delivery time may vary based on product availability, order volume, and distance.

2.2 Express Delivery

For urgent deliveries (if available), additional charges may apply.

3. Delivery Charges

Delivery charges depend on the delivery distance and order value:

  • Free delivery for orders above a minimum purchase amount (if applicable).
  • For smaller orders, a nominal delivery fee may apply.
    Charges will be communicated before confirming the order.

4. Order Processing

Once your order is received:

  1. The order is verified by our team.
  2. Products are checked for freshness and quality.
  3. Packing is done securely.
  4. Delivery is assigned to our in-house delivery staff.

You will be informed about the expected delivery time.

5. Delivery Attempts

Our delivery person will attempt to deliver your order at the given address and contact number.

If the customer is unreachable or unavailable:

  • The delivery may be rescheduled.
  • Additional delivery charges may apply for repeated attempts.

6. Self Pickup Option

Customers can choose Self Pickup from the store:

📍 Mana Shoppe,
Old Town, Kavali, Nellore District, Andhra Pradesh – 524201

Once the order is ready, you will receive a call or WhatsApp message.

7. Product Packaging

All items are carefully packed to ensure safety and hygiene. Fresh and fragile items are handled with extra care.

8. Delays in Delivery

Delivery may be delayed due to:

  • Weather conditions
  • Festivals or public holidays
  • Heavy order volume
  • Movement restrictions or local issues

We will notify you in case of unexpected delays.

9. Wrong or Damaged Products on Delivery

If you receive:

  • Wrong product
  • Damaged product
  • Missing items

Please report it within 24 hours for replacement or refund as per our Return & Refund Policy.

10. Contact Us

For delivery-related questions or support:

📞 +91 87903 28326
💬 WhatsApp: +91 94903 16453
📧 info@manashoppe.in
🌐 manashoppe.in