Welcome to Mana Shoppe. By accessing or using our website (manashoppe.in), WhatsApp services, or shopping at our store, you agree to the following Terms & Conditions. Please read them carefully.

If you do not agree with any part of these terms, you may discontinue the use of our services.

1. General

Mana Shoppe provides groceries, household essentials, and related products to customers within Kavali and surrounding areas. All purchases and interactions with us are subject to the terms mentioned here.

2. Use of Website & Services

By using our website or WhatsApp ordering system, you agree that:

  • You are at least 18 years old or have parental consent.
  • You will provide accurate information while placing an order.
  • You will not misuse or attempt to harm our website or systems.

We may discontinue services or block users who violate our policies.

3. Product Information

We make every effort to provide accurate product details, pricing, and images. However:

  • Product availability may vary.
  • Prices may change without notice.
  • We do not guarantee that all product images perfectly match actual items.

In case of discrepancies, our store’s final billing price will be considered correct.

4. Orders & Payments

4.1 Order Acceptance

An order is confirmed only after:

  • Product availability check
  • Delivery feasibility
  • Customer confirmation

We may cancel orders in case items are out of stock or delivery is not possible.

4.2 Payment Options

We accept:

  • Cash on delivery (COD)
  • Online payments (if available)
  • UPI/Wallets (based on store availability)

4.3 Billing Accuracy

Customers must check the bill at the time of delivery or pickup. Any issues should be reported immediately.

5. Delivery Policy

  • Deliveries are made only within Kavali and nearby areas.
  • Delivery time depends on location, product availability, and order volume.
  • Additional delivery charges may apply based on order value and distance.

For full details, refer to our Shipping & Delivery Policy.

6. Return & Refund Policy

Returns or refunds are accepted only under specific conditions such as:

  • Wrong product delivered
  • Damaged or spoiled items
  • Missing items

Perishable goods cannot be returned unless the issue is reported within 24 hours with proper proof.

For complete conditions, refer to our Return & Refund Policy.

7. Cancellation Policy

  • Customers may cancel orders before packaging or dispatch.
  • Once the order is out for delivery, it cannot be cancelled.
  • Mana Shoppe may cancel orders due to stock unavailability or delivery limitations.

8. Pricing & Offers

  • Prices may change without prior notice.
  • Discounts, coupons, and offers may be time-limited.
  • We reserve the right to modify or withdraw offers at any time.

9. Intellectual Property

All logos, branding, content, and website materials of Mana Shoppe are our intellectual property.
You may not copy, modify, distribute, or use our content without written permission.

10. Limitation of Liability

Mana Shoppe is not responsible for:

  • Delays caused by uncontrollable events (weather, strikes, traffic, etc.)
  • Misuse of products by customers
  • Technical issues or website downtime

Our liability is limited to the value of the order placed.

11. Privacy Protection

Your personal information is handled as per our Privacy Policy.
We do not sell or misuse customer data.

12. Changes to Terms

Mana Shoppe may update these Terms & Conditions at any time.
Changes will be posted on this page with an updated date.

13. Contact Us

For questions about these Terms & Conditions:

📞 +91 87903 28326
💬 WhatsApp: +91 94903 16453
📧 info@manashoppe.in
📍 Old Town, Kavali, Nellore District, Andhra Pradesh – 524201